Atomicwork, a Startup Saas led by Indian founders, has raised $ 25 million in a round of fresh investment backed by Khosla Ventures, as it plans to escalate and set up agents to simplify communication and service delivery between employees and their enterprises.
Among the increasing digital adoption, enterprises fight to provide fast locals and easy access to information to their employees. The IT service management market offers tools to solve this problem to some extent. However, setting these solutions requires specialized time and resources. The show of it has brought a relief. However, enabling a chatbot -like experience often requires an enterprise system behind the scenes. It can be service service, BMC tool or JIRA Service Management.
Atomic works replace the presence of the head of office with a modern experience led by him, enabling enterprises to provide automated service flows. Employees can use these workflows to find job -related responses or departments access services, including HR, IT, or Finance through integration with applications such as Microsoft, Slack, INTUNE, OKTA, Salesforce and teams. Github, among other things.
Vijay Rayapati, co -founder and CEO, defines the atomics as a “full servant of that service”, aiming at global companies with about $ 1 billion in revenue and at least 1,000 people.
“The difference (between service and atomic work) is architectural, what was built 25-30 years ago, against the way we build today,” Rayapati said in an exclusive interview.
Unlike the placement of servicenow or any of its competitive IT service management platforms, which includes multi-year implementation cycles, the atomicwork platform can be implemented within no more than two weeks, according to him. Starting also provides a universal agent to assist enterprises in setting up automated workflow.
Founded in 2022 by Rayapati, which previously founded the Cloud Mine Management Platform, which was bought by Nutanix in 2018, along with Kiran Darisi and Parsuram Vijayasankar, both part of the Freshworks founding team initially began with an assistant to the authorship of the flows.
As the request of automation has increased and it has progressed, atomicwork presented its agent service management platform at the end of last year, which brings agents aware of the context that analyzes numerous sources of data to Perform tasks on all enterprise applications, such as resetting their email password password, relays questions on a prospect sales call, or access to their design catalog in figma using teams of Microsoft or Slack.
Service Service – and others in this area – also allows enterprises to develop and establish agents based on their requirements. However, Rayapati told Techcrunch that the beginning, with a futuristic approach, has built his software for people and “non-human” (read he).
“When people need help within a business, they set up a ticket to Servicenow, BMC or Jira Service Management … We are essentially enabling an architecture where (agents) can actually ping a message to get help “Like human workers,” he claimed.
Atomic works use existing LLM models from Openai, Anthropic, Cohere and Meta, along with its small home models, which he uses to detect goals, course and SLOT layout, to enable work flow automation .
While setting it brings the issue of data security and safety, Rayapati said the start addresses this by offering enterprises the opportunity to master the encryption keys for their data or bring their model points to atomic work. He also stated that the beginning has signed an agreement with the Cloud AWS and Azure service providers to limit data retention and training and has numerous compliance certificates.
The All-Equity series round, led by Khosla Ventures and Z47 (formerly called Matrix Partners India), also without participation from Battery Ventures, Blume Ventures and Peak XV Partners. It was followed by a $ 3.3 million round that covers over 40 cio, CTO, and industry experts last September and a seed of $ 11 million in 2023. So far, the beginning has raised over $ 38 million .
Currently, atomicwork has eight customers, most of which are in the US, including the Ammex, Zuora and Pepper Money Corporation.
He plans to exploit new investment to attract more clients by “doubled” he R&D to strengthen his platform engineering, strengthen its product and technology, and invest in building more strategic partnerships to expand integration with companies including Oracle and SAP.
Rayapati did not reveal the correct rating, but said he was close to 5x the total capital he raised in the new round.
The beginning has a team of more than 60 people, including over 50 in India.
