The Stripe Digital Payment Platform invites customers to join its two-week basis management team meetings so that it can get “sincere feedback”, according to co-founder Patrick Collison.
In an April 8 post on X, the General Director of Giant Fintech said the company has a client to join for the first 30 minutes of the meeting, which attends about 40 leaders “from the whole bar”.
“Although we already have many client response mechanisms, it somehow always promotes new thoughts and investigations,” he wrote.
It is an interesting strategy from Stripe, which was founded in 2010 and is considered to be the world’s highest value Fintech (its most recent rating was $ 91.5 billion).
Over the years, the beginnings have complained anecdotally that the bar is more focused on its larger customers than the smaller ones he decided to serve. But the company must be doing something right. The Stripe’s annual letter written by Collison noted that the volume of payment in 2024 increased to $ 1.4 trillionwith 38% in a year ago.
Stripe also added to the paper that it is now used by half of Fortune 100 companies, underlining how it has catapulted from a start working with other beginnings in a large enterprise player.
In posting on X, Collison responded to Cloudflare Cto’s question that when his company would receive an invitation with one, “would like to have you guys … would arrive.”
At the point of the smallest businesses feeling neglected, an investor wrote: “Hello Patrick – you know I admire @stripe – but you have to pay attention to the things that have degraded for the Indie community using strips. I sent the message a week ago – unanswered, things are super complicated.
Many appreciated this action, with a user who pointed out: “Love this. Keep the culture focused on what matters and helps (sic) reality.”
And, of course, some striped customers used the x post to post their complaints (here and here).
However, a high -profile founder seemed to approve the stripe approach: Elon Musk responded to the post with a simple, “good” idea.
